Privacy Policy
Privacy Policy
Last updated: February 6, 2026
Introduction
TrueVox ("we," "us," or "our"), a Smart Chimp sister company, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truevox.ai, use our services, or otherwise interact with us.
By accessing our website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.
Information We Collect
We may collect the following types of information:
Information You Provide Directly
Name, email address, phone number, and business name when you contact us, book a consultation, or fill out forms on our website
Billing and payment information when you become a client
Voice recordings, video recordings, and interview transcripts provided as part of our True Voice Extraction process
Writing samples, blog posts, white papers, website copy, client communications, proposals, and other content you provide for voice analysis
Business information including your industry, market area, and service details
Information Collected Automatically
IP address, browser type, operating system, and device information
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Cookies section below)
Information From Third Parties
Publicly available information from your website, social media profiles, and online content used as part of the voice extraction process
Analytics data from third-party services such as Google Analytics
How We Use Your Information
We use the information we collect to:
Deliver our True Voice Extraction and content creation services
Analyze your writing patterns, communication style, and voice across 13 linguistic dimensions to build your voice profile
Create content on your behalf that reflects your authentic voice
Communicate with you about your account, services, and deliverables
Process payments and manage billing
Improve our website, services, and client experience
Send you marketing communications (only with your consent, and you may opt out at any time)
Comply with legal obligations
How We Protect Your Voice Data
Your voice is your competitive advantage, and we treat it accordingly. Voice recordings, transcripts, writing samples, and the voice profiles we build from them are considered confidential client materials. We do not share your voice profile, writing samples, or any content derived from them with any third party. Your voice data is used exclusively to create content for your business.
Market Exclusivity and Data Separation
When we commit to market exclusivity for your city and industry, we maintain strict separation between client data. Your voice profile, content strategy, and market intelligence are never shared with or influenced by another client in your protected market.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of our website.
We may use the following types of cookies:
Essential cookies required for the website to function
Analytics cookies to understand how visitors interact with our site
Marketing cookies to deliver relevant content and measure campaign effectiveness
Third-Party Services
We may use third-party services that collect, monitor, and analyze data to improve our service. These may include:
Google Analytics for website traffic analysis
Calendly for scheduling consultations
Payment processors for billing
Email service providers for client communications
These third parties have their own privacy policies governing how they use your information. We encourage you to review their policies.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
With service providers who assist us in operating our business (payment processors, email providers, hosting services), bound by confidentiality obligations
If required by law, regulation, or legal process
To protect the rights, property, or safety of TrueVox, our clients, or others
In connection with a merger, acquisition, or sale of assets, with notice to affected clients
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Voice profiles and related content materials are retained for the duration of our client relationship. Upon termination of services, we will retain your data for a reasonable period to fulfill any legal obligations, after which it will be securely deleted upon request.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Request a copy of your data in a portable format
To exercise any of these rights, contact us at contact@truevox.ai.
California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
TrueVox A Smart Chimp Sister Company Email: contact@truevox.ai